Refund and Returns Policy

At Vogue Vaultco, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please carefully review our policy below before initiating a return.

How to Start a Return

If you need to return a product, please contact us first at [email protected] before sending anything back. Our team will guide you through the process and provide the necessary instructions.
Note: Do not return items to the address on the shipping label or packaging.

Return Eligibility

  • You have 15 days from the date of delivery to request a return.
  • Items must be unused, undamaged, and in their original packaging.
  • A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

  • Items purchased on sale or clearance are non-refundable unless defective.
  • We do not accept returns for change of mind.
  • Returns are not accepted for products delivered correctly and in good condition.

Defective or Damaged Items

If your product is defective or arrives damaged, please contact us at [email protected]. We will be happy to offer an exchange or refund upon receiving and inspecting the returned item.

Partial Refunds

In certain cases, partial refunds may be granted:

  • Any item not in original condition, damaged, or missing parts not due to our error.
  • Any return initiated after the 15-day window.

Refund Process

Once your return is received and inspected, we will send you an email confirming the return. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5 business days, and a credit will be applied to your original payment method. Depending on your bank or provider, it may take an additional 5 business days for the credit to appear.

Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your bank account.
  2. Contact your credit card company—posting may take time.
  3. Contact your bank—processing delays can vary.

If you’ve completed all the above steps and still have not received your refund, please reach out to us at [email protected].

Return Shipping

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Order Cancellations

You may cancel your order within 24 hours of purchase by contacting us at [email protected].
Please note:

  • A $15.00 restocking fee will apply.
  • Cancellations requested after 24 hours are not guaranteed.

Order Modifications

You can request a change to your order within 24 hours of placing it by contacting [email protected].

Refunds will only be issued under the following conditions:

  1. You did not receive your order at all.
  2. You request cancellation within 24 hours of placing your order.

Thank you for shopping with Vogue Vaultco!
Your satisfaction and trust are important to us. For any questions or concerns, feel free to reach out to [email protected].